Terms and conditions

Please read carefully the terms and conditions below.

GENERAL CONTRACTUAL CONDITIONS

1.OBJECT

These general contractual conditions refer to the trade of the entrance tickets issued by WAO Sustainable Solutions s.r.l.s, either in person or on a long distance basis,.
The online publication of these general contractual conditions and the confirmation of the purchase order given by WAO Sustainable Solutions S.r.l.s. to the customer are valid as confirmation of the end of the contract on a durable medium as written on art. 51, comma 3 of the Decreto Legislativo n. 206/2005 (“Codice di Consumo”).

2. DEFINITIONS

The following definitions apply to these general conditions, bearing in mind that plural definitions will apply whenever required:
WAO: defines WAO Sustainable Solutions S.r.l.s., a simple limited responsibility society operating in the environmental sustainability and event management sector. As stated on art. 49 of the Codice di Consumo, legal details of WAO are the following:

  • WAO Sustainable Solutions S.r.l.s.,
  • legal address via Augusto d’Andrea 12 – 00048 Nettuno (Italy);
  • telephone number: +39-328-3033329;
  • website http://www.waofestival.org

For any requests and/or claims, please contact solely our e-mail: tickets@waofestival.org
Client: the subject who buys the entrance ticket from WAO electronically (for example via website or tablet/smartphone applications) or via the WAO’s affiliate vendors.
Consumer: the client as a person who acts for non-commercial, professional or enterpreneurial purposes.
Contract: the agreement between WAO and the client for the buying and selling of the ticket. This agreement is regulated by these general contractual conditions together with all the provisions coming from each phase of the long-distance purchase, where relevant, and by the instructions printed on the purchased ticket.
Contract: the trade contract regulated by these general contractual conditions.
Ticket holder: is the person who legitimately holds a ticket purchased by the customer, in accordance with these general contractual conditions.
Event: the event, the show or the representation the ticket refers to and allows the ticket holder to access.
Festival: the event, the show or the representation the ticket refers to and allows the ticket holder to access, which includes the exhibitions of multiple artists during the same event.
The organiser: WAO, meant as the organising subject the ticket refers to from the moment of its printing and purchase, which state the end of the contract once done.
Entry ticket: the document, either printed or in digital format, issued by WAO which allows the ticket holder to access the event venue.
Event venue: the set of buildings and land that make up the venue of the specific event.

3 ENTRY TICKETS AND EVENTS

3.1 Each ticket holder needs to provide a valid entry ticket to access the event venue. All the regulations are applicable to clients and ticket holders as stated in relation to the single event – or applicable to the client or the event anyway.
3.2 The entry ticket needs to be purchased through the trade channels provided by WAO or a subject authorized by WAO to sell the entry tickets. The ticket holder may not be allowed by the organiser to access the event venue in case the entry ticket was purchased by the client from other sellers, which are not included in the previous descriptions. In this case, the ticket holder may also be forced to leave the event venue.
3.3 The entry ticket cannot either be sold by the client or become an object of brokerage.
3.4 The name of the ticket holder may be changed by the designated procedure until 30 (thirty) days before the date of the festival start.
3.5 WAO may cancel an entry ticket or a purchase order in any moment under request of the authorities in charge for public order and security, or due to technical and/or organizational reasons – which are not included in the point number 7 of this document.
3.6 With the purchase of the entry ticket, the buyer allows their e-mail to be added to the organiser’s mailing list for commercial purposes.
3.7 The client has the right to be fully reimbursed for the total price of the entry ticket and any other expenses related to WAO (including the postage fees) in case of cancellation. Modality and time frame for reimbursments will be estabilished by the organiser, unless the cancellation is due to the client failing to complete the payment of the entry ticket.
3.8 The price of the entry ticket is the one communicated by the organizer at the moment of the end of the client’s entry ticket purchase process. No refunds will be paid for any lower prices issued by the organizer for same-type entry tickets or regarding events in any date, after the purchase of the entry ticket by the client.

4. PAYMENT METHODS

Due to security reasons, WAO has the right to apply limitations and exclusions to the payment methods for the client to purchase the entry tickets.

5. ENTRY TICKET PRICE AND COMMISSIONS

The entry ticket price is the one printed on the entry ticket itself, including all the pre-booking fees applied by the organizer. WAO applies service commissions to every transaction as a pay off for digital payment services offered by third parts. These commissions are due to pre-existend agreements and will be at the discretion of the organizer. Further details on commissions are explicitly highlighted in the most suitable ways in relation to the different trade channels used by WAO.
Entry ticket prices, as well as commissions, postage fees and any further price exposed on the WAO website are VAT included.

6. RIGHT OF WITHDRAWAL

The client acknowledges that the right of termination is not applicable as stated on art. 52 of the “Codice del Consumo”, because the contract has the supply of products and services for leisure, and the organizer commits to supplying these services in a specific date or time frame.
The right of termination is applicable in referral to the long-distance trade of goods other than the entry ticket, at the condition that these goods are included in the categories for which the right of termination is applicable as stated in art. 59 of the “Codice di Consumo”. In this case, the termination can be claimed within 14 days after the order who will need to explicitly communicate their decision of terminating the contract by e-mailing administration@waoferstival.org .

7. EVENT CANCELLATION OR POSTPONEMENT

7.1 WAO will communicate their decision on reimbursments and substitution of the entry ticket related to the event in case of postponement or cancellation.
7.2 Following the point 7.1, the client will not be able to claim a reimbursment from WAO either for the payment commissions or insurance and postage fees – in case this was selected by the client as a delivery method.
7.3 In case the event is meant to be a festival, the list of the artists appearing on the WAO website is approximative. The cancellation of one or more artist performance or their substitution will not be considered as a cancellation of the event – apart from the case of cancellation of the entire event inclusive of all performances and services by the organizer.

7.4 In any case, WAO will not replace the entry ticket in case it would be lost, damaged, destroyed, stolen or even just damaged to the point it will be impossible to read when showed by the client.

8. COLLECTION AND DELIVERY

In case of electronic purchase, the client needs to print the entry ticket on their own. The printed ticket will need to match the specifications as requested on www.waofestival.org

9. RESPONSIBILITY LIMITATIONS AND WAO’S RIGHTS

Apart from the cases of fraud and gross negligence, WAO does not take any responsibility for expenses and damages to the client, either direct or indirect and of any nature, when related to the purchase of the entry tickets. Furthermore, WAO reserve themselves the right to withdraw, edit, suspend or cancel any function or service related to the trade of entry ticket whenever necessary for technical and/or organizational reasons, apart from references to specific ended transactions with a client.

10. PROHIBITIONS

Entry tickets cannot be used for political, commercial or promotional reasons, including challenges and lotteries, without a previous written authorization by the organizer and/or WAO, when authorized by the organizer.
The client who will use their entry ticket violating this regulation will be responsible for the damages determined by their own behaviour and may be legally persecuted.
10.1 Entrance to minors will be denied without the presence of at least one parent.
10.2 The introduction of food and beverages in to the festival area is forbidden without an explicit authorization by the organizer.
10.3 Pets and animals are banned from the festival area without an explicit authorization by the organizer.

11. GENERAL

11.1 Even in case any of these general contractual conditions may be inapplicable, the others will keep being applicable.
11.2 The contract is subject to the Italian laws
The parts agree that the application of the Convention of the United Nations on international trade contracts adopted in Vienna on 11th April 1980 is expressively excluded.
The client’s local court will be in charge of decisions on any controversy rising or related to the contract and the general contractual conditions. In all the other cases, the court of Velletri will be in charge.
11.3 These general contractual conditions, all the prescriptions designed during the phases of the long-distance transactions (where applicable) and the instructions on the entry ticket make up the entire contractual agreement between the client and WAO.
The Italian version will be considered prevalent in case of conflict between these general contractual conditions as published in Italian and the relative text published by WAO in English language, as well as in case of conflict between the Italian and English versions of any other contractual content.

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